FAQ-Wenzhou Chuangheng Packaging Co., Ltd.

Q: How long does sampling take?

A: For urgent orders, samples can be completed within 24 hours. For standard rush orders, samples are ready in 24–48 hours.
Q: Do you charge for layout design and image editing? Can I request revisions?

A: We offer free layout design and free image editing, with unlimited revisions and efficient communication.
Q: How experienced is your design team?

A: We have a team of professional graphic designers with extensive experience in foreign trade custom orders.
Q: Can you handle small-batch orders?

A: Yes, we support both small trial orders and large-volume mass production.
Q: What is the lead time for regular orders?

A: Regular orders are shipped within 3–7 days.
Q: Are you on time with deliveries?

A: Our on-time delivery rate is ≥99%.
Q: Do you provide one-stop services?

A: Yes, we offer a complete one-stop custom service, including design, material cutting, printing, shaping, and packaging.
Q: How fast is your after-sales response? How long does it take to reply?

A: We provide one-on-one after-sales service, ensuring that any issues are responded to within 24 hours and that solutions are provided within 48 hours.
Q: Do you offer technical support?

A: Yes, we offer lifelong technical consultation support.
Q: Can you do customized packaging?

A: Yes, we support customized packaging services (subject to large-quantity orders).